IVR is the technology that simplifies interactions between businesses and callers using voice recognition software.
IVR, also known as Interactive Voice Response,
includes DTMF recognition, voice and speech recognition, and voice prompts to interact with callers.
Allowing a computer to interact with callers through voice technology, IVR systems control communication between customers and businesses through any call center or conference system. By handling high call volumes with the automation of customer inquiry processes, IVR systems streamline agent efficiency.
IVR systems can also delay the required interaction between an actual agent and a customer if the customer’s
question can be answered via the voice recognition service. The self-service technology
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that IVR systems employ enables customers to handle their own operations over the phone. The more self-service used, the less time agents have to spend interacting with customers, which saves a business time and money.
Used across many industries such as healthcare, financial, legal, entertainment, etc., IVR systems have evolved extensively from their original place in telecommunications. Users can pay bills, check movie times, track shipping, or make reservations, all using IVR systems.
Nimblevox includes a hosted IVR, along with a Service Creation Tool to make IVR application creation and deployment a snap. With Nimblevox, virtually any business or organization can quickly create and IVR application, and deploy it to the available
telephone number of their choice for immediate use, while all the telephony management and provisioning is taken care of for