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Recent Blog Posts

Is IVR the Right Choice for Your Business?

Posted on: December 24th, 2017 by Daniel Burns
What is IVR?   Technically, the initials IVR stand for "interactive voice response," but that's a bit of a misnomer because an IVR system can also interact with keypad commands that a caller inputs, along with an actual human voice. &nb ... Read Full Article

The Many Benefits of IVRs and Automated Dialing

Posted on: December 20th, 2017 by Daniel Burns
Automated dialing, of which outbound dialing is just one type, is a common feature of the corporate marketing world. Telephony systems that contact thousands of potential customers each day are able to use interactive voice response systems to gather ... Read Full Article

Revitalize Your Outbound Call Center With These 3 Best Practices

Posted on: November 21st, 2017 by Daniel Burns
Outbound call technology has advanced significantly in the past few years. This jump has allowed for better agent productivity, increased sales and greatly improved customer satisfaction. A key component in this shift is the move of the contact cente ... Read Full Article

Keys to Optimize Your IVR for Customer Satisfaction

Posted on: November 21st, 2017 by Daniel Burns
IVR software is one of the primary ways your business touches your customers. Your IVR strategy can make or break a customer's experience with your brand. From finding answers to routine questions, account information or receiving assistance for basi ... Read Full Article

NewNet Adds SMS Blast to Nimblevox Cloud-based IVR Solutions

Posted on: May 12th, 2016 by Nimblevox
Read original article here: NewNet, a leading provider of cloud-based inbound and outbound communications solutions with Ringless voicemail announced today the general availability of its SMS ... Read Full Article