Voice Self-Service for your growing business needs
Fast Lane is a service for companies who want to give customers easier access to portions of their IVR or Call Center via a selection from a web page. The Fast Lane API easily integrates into your existing infrastructure allowing you to provide a better user experience, decrease customer hold time, and reduce overall communications costs.
When the API is invoked we dial the phone number and any digits (e.g. press 2 for technical support). We play a message notifying the agent of the caller, and ask them to accept the call. When the agent presses 1 the system calls back the customer saving the customer valuable hold time.
Params
| apiKey | Required | The apiKey associates the API call with your account. |
| id | Required | 8 |
| phone | Required | The customers phone number to dial when the agents accepts the call. |
| agent | Required | Your companies phone number. |
| digits | Optional | If you use an existing IVR this is what will guide the customer to the appropriate agent. To pause an entry use “,”. |
Example CURL Command
Copy the command and replace with your {apiKey}, the required params and, if desired, the optional param. For your testing convenience we have provided a test number for the phone and another one to simulate an agent. For best results replace one of these numbers with a phone number to reach you.
curl -d "apiKey={apiKey}&serviceId=8&phone=7208803421&agent=7208803422&digits=0" https://api.nimblevox.com/startService
Example PHP Helper File
include "nimblevox.php";
$array = array (
"apiKey" => "{apiKey}",
"serviceId" => 8,
"phone" => "7208803421",
"agent" => "7208803422",
"digits" => "0");
echo json_encode(Nimblevox::startService($array));
